PIA

PASSENGER SERVICES UNIT

PASSENGER SERVICES UNIT

PASSENGER SERVICES UNIT

Passenger Services Training Unit caters for training in the domains of Passenger Check in Services, Ramp Operations, Baggage Management and Load Management. In addition to these core areas, we also offer Safety Management System (SMS), Human Factor and Security courses.

Our strength is IATA approved faculty having an average experience of more than 10 years. As we are an IATA authorized aviation training institute, and all of our regulatory courses are approved by the Pakistan Civil Aviation Authority (PCAA), hence students having attained relevant qualifications from us readily secure jobs in domestic and international markets

Courses we offer

Courses we offer

Courses we offer

S. No  Title  Duration
Terminal Side Training
1 Passenger Services Initial 4 Weeks
2 Passenger Service – Refresher 2 days
3 Dangerous Goods Regulations (DGR) Category 8,9,10 2 days
4 Mass & Balance 2 Weeks
5 Customer Care 1 day
6 IATA AIRLINE Customer Service 3 days
7 HITIT (Departure Control System) 2 days
  Ramp Side Training
1 Dangerous Goods Regulation(DGR) category 8,9,10 Initial 2 days
2 Dangerous Goods Regulation (DGR) category 8,9,10 Ref 1 day
3 Loading & Unloading of Aircraft Basic 1 Week
4 Loading & Unloading of Aircraft (Refresher) 3 days
5 Ramp Safety & Human Factors – Basic 2 days
6 Ramp Safety & Human Factors – Refresher 1 day
7 Human Factor for frontline Managers 1 day
8 ULD Orientation Initial 2 days
8 ULD Orientation Ref 1 day
8 ICAO Safety Management System Awareness 1 day
Baggage Side Training
1 DGR, Human Factor and Ramp Safety for baggage Attendent 2 days
2 Loading & Unloading awareness for Baggage Attendents (urdu) 2 days
3 World Tracer Management Basic 2 days
4 World Tracer Management -Refresher 1 day

 NOTE: All courses are developed as per IATA Manuals. References: (Airport Operations, IATA DGR, IATA ULD Technical Manual, Ground Operations Manual, IATA AHM, Customer Service and IATA Passenger Resolution Manual)