S. No | Title | Duration |
---|---|---|
Terminal Side Training | ||
1 | Passenger Services Initial | 4 Weeks |
2 | Passenger Service – Refresher | 2 days |
3 | Dangerous Goods Regulations (DGR) Category 8,9,10 | 2 days |
4 | Mass & Balance | 2 Weeks |
5 | Customer Care | 1 day |
6 | IATA AIRLINE Customer Service | 3 days |
7 | HITIT (Departure Control System) | 2 days |
Ramp Side Training | ||
1 | Dangerous Goods Regulation(DGR) category 8,9,10 Initial | 2 days |
2 | Dangerous Goods Regulation (DGR) category 8,9,10 Ref | 1 day |
3 | Loading & Unloading of Aircraft Basic | 1 Week |
4 | Loading & Unloading of Aircraft (Refresher) | 3 days |
5 | Ramp Safety & Human Factors – Basic | 2 days |
6 | Ramp Safety & Human Factors – Refresher | 1 day |
7 | Human Factor for frontline Managers | 1 day |
8 | ULD Orientation Initial | 2 days |
8 | ULD Orientation Ref | 1 day |
8 | ICAO Safety Management System Awareness | 1 day |
Baggage Side Training | ||
1 | DGR, Human Factor and Ramp Safety for baggage Attendent | 2 days |
2 | Loading & Unloading awareness for Baggage Attendents (urdu) | 2 days |
3 | World Tracer Management Basic | 2 days |
4 | World Tracer Management -Refresher | 1 day |
 NOTE: All courses are developed as per IATA Manuals. References: (Airport Operations, IATA DGR, IATA ULD Technical Manual, Ground Operations Manual, IATA AHM, Customer Service and IATA Passenger Resolution Manual)